Return Terms and
Conditions for Online Purchases
All items to be
returned for refund or exchange must be shipped back to Auski within 14 days of
the original purchase.
All returned
items must be presented in their original, unworn, unused, re-sellable
condition with product tags attached, and including the return
authorisation email, to include your name and address. If you are unable to
include the return authorisation printout, please include the order invoice,
and write your request (exchange/refund) on the paperwork. Items we receive damaged or with marks, stains and rips may not be
accepted for return, unless they are faulty.
For any online returns, if the reason for the return is not a result of an Snow
and Hike shipment error, the return shipping costs are not covered by Auski.
Returns can be sent via Australia Post or an alternative courier. There is no
Reply-Paid option available.
If you have experienced a shipment error, please send us an email, and we'll
resolve it as soon as possible.
Warranty Information
All new products
sold by Snow and Hike are covered by the manufacturers’ warranty. Please check
the manufacturer's website for information regarding their specific warranty
policy. All warranty decisions will be made by the manufacturer. If the
warranty is not specified on any products purchased or on the manufacturer's
website, please contact our customer service.
Snow and Hike has
no control over manufacturer warranty and repair periods. In cases where you
have returned goods directly to the manufacturer, Snow and Hike cannot be held
responsible for any communication from the manufacturer.
Typographical
Errors
Given that a
product is listed at an incorrect price or with incorrect information due to
typographical error or error in pricing or product information received from
our suppliers. Snow and Hike reserves the right to refuse or cancel any orders
placed for product(s) listed at the incorrect price(s) whether or not the order
has been confirmed and paid for.
If you paid for
the purchase and your order is cancelled, Snow and Hike will immediately issue
the refund in the amount of the charge.
Disclaimer
By using the Snow
and Hike website you acknowledge that you are using it at your own risk. Snow
and Hike gives no warranty, guarantee or representation about the accuracy,
reliability or timeliness or otherwise of the information contained on our
website. We do not guarantee that the Snow and Hike Website will be secure or
error-free or virus-free and any material you download through the use of it
will be done at your own risk. You will be entirely responsible for any damage
done to your computer systems or for any loss of data. Any loss or damage or
claims as a result of you or a third person acting on the material appearing on
this website cannot be blamed on us.
