FAQ's

We offer free standard shipping Australia-wide on all orders over $100. For orders under $100, shipping costs are calculated at checkout based on product weight and delivery location.

Most orders are dispatched the next business day from our warehouse in the Snowy Mountains, NSW.

Delivery timeframes vary depending on your location — use the Australia Post delivery times calculator and enter 2627 as the sender postcode to get an estimate for your area.

Yes — express post is available at checkout, with costs calculated based on product weight and delivery location.

Please note that batteries cannot be sent via express post to QLD, WA, NT, SA or TAS due to carrier restrictions on lithium battery shipments. Batteries can still be delivered to these states via standard shipping.

Yes. Once your order has been dispatched you'll receive a tracking number via email so you can follow your delivery every step of the way.

Not at this stage — we currently ship to Australian addresses only.

Contact us within 14 days of delivery to request a return authorisation. We'll send you a return authorisation form to complete and include in your return parcel. Items must be returned unworn, unused and in their original re-sellable condition with all tags attached and packaging undamaged.

If the reason for the return is not the result of a Snow & Hike shipment error, return shipping costs are the responsibility of the customer. We recommend using a tracked service as Snow & Hike cannot be held responsible for items lost in transit.

Please contact us immediately and we'll resolve it as quickly as possible.

Once your return has been received and inspected, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.

All new products sold by Snow & Hike are covered by a 1-year manufacturer's warranty for Lenz, Attiba, Starling and Navatex products. Warranty coverage applies to manufacturing defects and faults under normal use and does not cover damage resulting from misuse, accident, wear and tear or failure to follow care instructions. To learn more about our warranty policy, read our Terms & Conditions.

Simply browse our store, add your items to cart and proceed to checkout. If you need help choosing the right product, feel free to contact us and we'll point you in the right direction.

We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. We'll do our best to accommodate your request, however we cannot guarantee changes can be made once an order has been dispatched.

You'll receive an order confirmation email within 30mins of completing your purchase. Please check your junk or spam folder if you don't see it in your inbox.

Once your order has been dispatched you'll receive a tracking number via email. You can use this to track your delivery through Australia Post.

If your order hasn't arrived within the expected timeframe, please check your tracking information first. If you're still having trouble, contact us and we'll look into it for you.

We accept all major credit and debit cards. Additional payment options are displayed at checkout.

We recommend the Lithium Pack rcB 1400 for the Heat Socks.

For Heat Gloves, Vests, Jackets, and Pants, we recommend the Lithium Pack rcB 2000, which has a higher capacity to support garments that require more power.

Both battery packs are compatible with all Lenz heat products — the difference is run time and power capacity.

The Lithium Packs provide up to 22 hours of heat, depending on the heat level selected and conditions.

To learn more about battery run times, read the Safety precautions & instructions for use manual.

The Lenz charging cradle includes a storage mode designed to keep battery packs in optimal condition when they’re not being used for extended periods.

For best battery care:

• Store batteries half-charged using storage mode
• Keep them in a cool, dry place
• Ensure batteries are turned off and disconnected from the heated product
• Always store batteries with the contact protectors attached
  

For long-term storage, it’s recommended to discharge and storage-charge the batteries once every 6 months to maintain performance and battery life.

To learn more read the Safety precautions & instructions for use manual.

Orders are typically shipped next business day from our warehouse in NSW.

Due to airline safety regulations, lithium battery packs cannot be sent via Express Post to QLD, WA, NT, SA or TAS. Orders to these states will be sent via regular post.

Lenz Heated Socks feature an integrated heating system that specifically warms the toe area. A flat Toe Cap® heating element is embedded directly into the fabric, heating the toes evenly from top and bottom.

For operation, a battery is attached externally to the shaft. The heat levels can be controlled manually or via the free Lenz Heat App.

Ask anyone you know who owns a pair — the answer is always yes. Lenz Heated Socks are a premium investment, but when you consider what's at stake — a ski holiday that costs thousands of dollars — warm, comfortable feet all day means you're not cutting runs short, heading inside early, or missing out on any part of the experience you paid for.

The heating element is a thin fabric element woven discreetly into the sock, so most wearers forget it's there. The Merino SoftTec® construction keeps the sock feeling natural and comfortable against the skin, even inside tight-fitting ski boots. If you're particularly sensitive to fit, we'd recommend the compression sock version for the most streamlined feel.

Yes — but always remove the battery packs before washing. The socks can be machine washed on a gentle, low setting at 30°C using the included laundry bag. Once washed, air dry only at room temperature — never tumble dry or place on a heater or heated surface.

Lenz Heated Socks are compatible with all Lenz Body Heat System lithium battery packs — the rcB 1200, rcB 1400, rcB 1800, and rcB 2000. Each battery pack will differ in run-times, which can be found in the Safety precautions & instructions for use manual.

The same battery packs work across all Lenz heated products including gloves and vests, however, you'll need a separate pack for each heated product you're wearing at the same time.

Depending on the heat setting and battery model used, Lenz Heated Socks deliver between 3.5 and 23 hours of warmth.

For a full breakdown of run-times, refer to the Safety precautions & instructions for use manual.

Yes – thanks to the padding and flexible fit, heated socks in regular fit are also suitable for longer walks, commuting, or leisure activities. The socks are suitable for both sport and casual use. They fit into regular winter boots or sneakers. For people with cold feet in daily life, they are a comfortable solution.

Yes — Lenz Heated Socks are particularly popular with skiers and snowboarders who suffer from Raynaud's phenomenon or chronic cold feet. The consistent, adjustable heat keeps circulation-sensitive feet warm across a full day in cold conditions.

Lenz Heated Gloves and Mittens feature an integrated heating system that specifically warms each individual finger, including the thumb. The FingerCap® heating element is embedded directly into the fabric, heating the all fingers and the thumb individually from above and below.

For operation, a battery is attached inside a pocket in the cuff of the gloves by snap fasteners. The heat levels can be controlled manually or via the free Lenz Heat App.

Ask anyone you know who owns a pair — the answer is always yes. Lenz Heated Gloves and Mittens are a premium investment, but when you consider what's at stake — a ski holiday that costs thousands of dollars — warm, comfortable feet all day means you're not cutting runs short, heading inside early, or missing out on any part of the experience you paid for.

Lenz Heated Gloves and Mittens are not machine washable. To clean your gloves or mittens, wipe them down with a damp cloth.

More information can be found in the Safety
precautions & instructions for use manual.

Lenz Heated Gloves and Mittens are compatible with all Lenz Body Heat System lithium battery packs. We recommend the rcB 2000 battery pack for use with any Lenz Heated Glove or Mitten.

The same battery packs work across all Lenz heated products including socks and vests, however, you'll need a separate pack for each heated product you're wearing at the same time.

More information about product runtimes can be found in the Safety precautions & instructions for use manual.

Depending on the heat setting and battery model used, Lenz Heated Gloves & Mittens deliver between up to 10 hours of warmth.

For a full breakdown of run-times, refer to the Safety precautions & instructions for use manual.

Unsure about your size? Check the numerical size of your current gloves, no matter the brand. Then, refer to our size chart to determine your best fit.

Yes, heated pants like the Lenz Heat Pants 2.0 work reliably and provide pleasant warmth to cold-sensitive areas – especially the front thighs. The heating elements are discreetly integrated into the material and powered by optional batteries. Heat can be regulated as needed and enhances comfort in cold conditions. The pants can be worn under other clothing, making them ideal for outdoor activities or extended time outdoors.

The heated pants deliver up to 12 hours of warmth using the Lenz rcB 2000 battery (recommended).

Runtime varies depending on the heat setting and battery model.

More information on run times can be found in the Safety
precautions & instructions for use manual.

The heated pants feature a heating zone in the front thigh area, powered by Lenz lithium packs. The batteries are attached above the waistband via snap buttons and supply the heating elements with warmth. The heat output can be controlled on the pants themselves, or via the free Lenz Heat App.

Yes – before washing, any attached batteries must be removed. Afterwards, the pants can be machine washed at 30 °C on a gentle cycle. Avoid tumble drying and fabric softener to preserve the function of the heating elements.

More details can be found in the Safety
precautions & instructions for use manual.

With an rcB 2000 battery (recommended), the Lenz Heated Vest delivers up to 12 hours of warmth giving you reliable warmth throughout a full day on the mountain, or long commute on a cold winter's day.

The Lenz Heated Vest comes with a pair of heat pads that can be positioned inside the vest using Velcro, allowing you to target warmth exactly where you need it — shoulders, lower back, kidney area or a combination. The lithium battery pack connects directly to the heat pads via press studs, delivering reliable, consistent heat wherever you place them.

Yes — simply remove the heat pads and battery pack before washing. The vest can be machine washed at 30°C on a gentle cycle. Avoid fabric softener and do not tumble dry. Air dry only — the material remains shape-stable and fully functional even after repeated washes.

Consult our size guide for more information.

Attiba boots are designed and made in Italy for icy alpine environments. Many styles feature the OC System® Rotor sole, with a built-in retractable spike that provides extra grip when walking on ice — a key difference from standard winter boots.

The OC System® features retractable spikes built directly into the sole of the boot. Each pair comes with a dedicated key that allows you to easily flip the spike system between two positions — spikes retracted for normal walking surfaces, and spikes deployed for walking on snow or ice. It takes just seconds to switch, making it ideal for alpine villages and resort environments where conditions can change quickly throughout the day.

All Attiba boots are rated to –30°C and built for serious cold. With insulated linings and weather-resistant materials, they’re designed for all-day winter wear in snow towns, après-ski settings and cold urban environments.

Yes. Attiba boots generally fit true to European sizing. If you’re between sizes or plan to wear thicker winter socks, we recommend sizing up.

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Starling Hats are a Polish family-owned brand with over 40 years of alpine heritage. Each hat is hand-finished in their mountain workshop using premium Italian yarns — including merino wool — giving them a level of craftsmanship and warmth that mass-produced winter beanies simply can't offer.

Starling Hats are made from natural fibres including merino wool, which are renowned for their superior warmth-to-weight ratio. Unlike synthetic beanies, natural fibres actively regulate temperature — keeping you warm on the chairlift and comfortable during après without overheating.

Yes — the pompoms on Starling Hats are removable, giving you two distinct looks in one hat. Keep it on for a classic, dressed-up alpine aesthetic, or remove it for a cleaner, more understated style. It's a small detail that makes a big difference when you're packing for a snow holiday and want versatility without the extra luggage.

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